Refund policy

Returns & Exchanges Policy

Due to the nature of our products, we do not accept returns or exchanges.

All items sold by Veneto Prime are vintage and pre-owned. Each product is carefully inspected, and its condition is clearly described and disclosed in the product information for full transparency prior to purchase.

We encourage customers to review all product details, descriptions, and images carefully before placing an order. If you have any questions or require additional information about an item, please contact us before purchasing at venetoprime@icloud.com — we are happy to assist.

Damages and Incorrect Items

Please inspect your order immediately upon receipt. If you receive an item that is incorrect or significantly not as described, contact us within 24 hours of delivery at venetoprime@icloud.com, including clear photos and details, so we can review the issue.

Final Sale Items

All purchases are considered final sale. We do not accept returns or exchanges on:

- Vintage or pre-owned items

- Sale items

- Gift cards

- Custom or special orders

By completing a purchase, you acknowledge and agree to this policy.

For any questions, feel free to contact us at venetoprime@icloud.com.